Your booking is made on the basis of these terms and conditions and any other information supplied to you from us prior to booking. Please read these booking conditions carefully.
If there is anything you do not understand or would like to query, please do not hesitate to contact us on 0161 235 5400 or email us at email@example.com.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.
You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
In these conditions any reference to ‘you’ or ‘your party’ refers to all persons named on the booking including any added or substituted at a later date and/or the company you represent. References to ‘we’ ‘us’ or ‘our’ are references to Diversity Travel Ltd. When you make a booking you are also accepting and do accept on behalf of your party the terms of these booking conditions. This contract is governed by English Law and we both agree to submit to the exclusive jurisdiction of the English Courts at all times.
We reserve the right to alter, adapt or otherwise change these terms and conditions without notice or liability from time to time. Any such variations will be notified to you via our website at www.diversitytravel.com and are also available from our office.
Diversity Travel Ltd is a bonded member of ATOL (9566) and IATA (91280044).
The flight holidays shown are ATOL protected by the Civil Aviation Authority. The flights bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, where you have a credit facility with Diversity Travel, or where your payment is made direct to the airlines. ATOL protection extends primarily to customers who book and pay in the United Kingdom. For more information, click on the ATOL logo displayed on this website.
Your Agreement with us
Your contract with us shall come into existence when we issue our confirmation invoice following the confirmation of your booking to us. Our invoice will be sent within 24 hours of ticket issue.
Payment, Tickets and Deliveries
We accept payment by means of Visa, MasterCard and American Express credit cards, Switch and Delta debit cards and cheque, BACS or Standing Order. A 2% charge is levied on credit and charge card payments? a rate which may be amended from time to time. Cheques should be made payable to Diversity Travel Ltd. Clients may also apply for a credit facility. For clients without credit facilities, once we have received payment your travel documents will be forwarded to you within 24 hours. For clients with credit facilities, tickets will be issued immediately along with an invoice. Please note all documentation will be sent to your business address unless you request otherwise. In the event of late bookings, it may be necessary for your travel documents to be sent to you by special delivery or issued on departure where no electronic ticket facilities are available. This is usually the case for bookings made within 3 working days of your departure date. In these circumstances, we will advise of the most suitable way of forwarding your documentation to you, but can accept no responsibility for failure of your travel documentation to reach you in time. Please be aware that extra charges are made to you by us, and sometimes also by our suppliers (e.g. airlines), for special delivery, courier and ticket on departure services.
Price Guarantee: You will be quoted a fare & taxes for your selected itinerary at the time of booking and advised of any special conditions including the date by which the booking must be confirmed to obtain this price. “Instant Purchase” fares cannot be held and therefore the price cannot be guaranteed until booking confirmation at which time the booking will be re-priced and you will be advised accordingly. Only on confirmation of your acceptance of the booking and all travel documentation has been issued will the invoice price of your fare be guaranteed. If you confirm your booking later than the advised date your fare will be re-priced and you will be advised accordingly. Should any of the additional government or travel provider taxes & charges change after ticketing Diversity Travel will advise you as soon as possible of any extra payment required.
You may make an application for a credit facility with us using the form available online at www.diversitytravel.com. We will assess your application and may seek references from third parties including credit reference agencies. We will inform you of our decision in writing including any special conditions we may require you to accept. No reservations can be made on account until we have agreed in writing to you your credit facility and you have accepted in writing any special conditions we require. In any case we reserve the right to decline any credit facility application without explanation. Maintenance of any credit facility with us is conditional upon your acceptance & strict adherence to the following rules:
Each booking you make is invoiced separately at the time you confirm your booking.
- All invoices must be paid as per the terms stated on your invoice.
- All payments are to be made by cheque, credit card/switch, cash, BACS or standing order.
- Refunds for travel services (where available and subject to the conditions of your booking) that are cancelled or not used will only be issued in the form of a credit note as soon as the full amount due has been refunded to us by the relevant supplier (airline, hotelier, etc.) As we must still honour supplier payments whilst they process any available refund application, our invoice to you must be paid in accordance with these terms and conditions whilst we wait for the refund from the supplier.
Please be aware that sometimes refunds are not available. Where refunds are available we charge a £25 fee per person for this service. If you wish to cancel your booking or any part of your booking, you must advise Diversity Travel Ltd of this before the date of travel/redemption. If you fail to do so, this may invalidate your claim to any refund as the supplier will have not been able to release any space that was held in your name for other customers.
If you do not pay the full amount due on your credit facility account within the timeframe detailed above, we reserve the right to take all necessary steps, including any or all of the following actions, until we receive the full amount owed to us:
- Charge interest on the overdue amount at 0.07% per day.
- Suspend payment of further bookings using your credit facility.
- Suspend all further bookings for you.
- Refer your account to a third party for collection, upon which you will be liable for all costs, fees and expenses we incur in doing this.
- At all times we reserve the right to withdraw any credit facility you may have, in which case all monies owed become immediately payable.
Changes Made by You
If, after your travel documentation and our confirmation invoice has been issued, you wish to alter your travel arrangements in any way we will do our best to help, but it may not always be possible. An amendment fee of £25 per person will be charged in addition to any charges passed on by our suppliers (eg. airlines, hotels, etc). All changes are subject to the booking conditions of the supplier for that particular booking, which are available to you upon request at the time of booking. Please note some bookings are not changeable. Please ask for detailed booking conditions if you are concerned about the possibility of needing to change your booking. Please be aware that these costs normally increase the closer changes are made to the departure date and that certain travel arrangements (e.g. Advance Purchase Tickets) cannot be changed at all after confirmation.
Cancellation by You
You, or any of your party may cancel your travel arrangements at any time. Written notification from the lead person on the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements you will be required to pay the applicable cancellation charges shown below in addition to any charges passed on by our suppliers (eg. airlines, hotels, etc) and also in addition to any booking fee originally levied by Diversity Travel. All refunds are subject to the booking conditions of the supplier for that particular booking, which are available to you upon request at the time of booking. Please note that some bookings are not refundable. Please ask for detailed booking conditions if you are concerned about the risk of cancellation. If the reason for your cancellation is covered under the terms of any insurance policy you hold, you may be able to reclaim these charges.
Changes Made by Us
Diversity Travel Ltd has no control over changes to reservations made by our suppliers and unfortunately airlines reserve the right to make schedule changes or to cancel services they operate. In such instances, we will take all measures necessary to ensure the minimum impact on your travel plans but we can accept no liability for any schedule changes or cancellations made by the airline. It is extremely unlikely we will have to make changes to your travel arrangements. Regrettably amendments may sometimes be necessary and errors occasionally occur. Upon receipt of your travel documents please check the details of the travel arrangements Diversity Travel Ltd has made for you and notify us immediately of any errors. We reserve the right to make changes or correct errors at any time both before and after our confirmation.
The vast majority of these changes will be minor and we will do our best to try to advise you of these before you depart if there is time. Flight timings, aircraft types and operators advertised may be subject to change for operational reasons and these are deemed to be minor changes. Your flight is subject to international conventions and the conditions of carriage can be found on the reverse side of your airline ticket. Diversity Travel Ltd accepts no liability for any change or amendment subject to international convention or general conditions of carriage. A major change involves change of scheduled UK airport or destination airport (except where the change is between 2 airports serving the same destination) or change of scheduled departure time by more than 12 hours. In these circumstances you have the following options:
- Accept the altered travel arrangements.
- Accept alternative travel arrangements we may be able to offer.
- Cancel your travel arrangements with us without charge.
Our liability in all cases involving a major change or cancellation is limited to the options set out above and is subject to the conditions of the supplier who has made the change.
Cancellations by Us
It is extremely unlikely we have to cancel your travel arrangements; however, we reserve the right to do so in any circumstances. Examples of instances where this may be necessary include Force Majeure; if you have not paid the final balance; or if the minimum number of clients required for a particular travel arrangement is not reached. If we are unable to provide the booked travel arrangements and we have received payment for the booking, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available.
If You have a Complaint
If you have a problem during your travel programme, we strongly advise you to bring it to the attention of the relevant supplier (e.g. hotelier, airline) as soon as possible and complete any official complaint report/documentation they may have available. (If you fail to do so it may jeopardise your rights to make a claim afterwards). Most complaints however, can be resolved quickly & efficiently by speaking to the relevant supplier at the time. If you are unable to resolve your complaint locally, please do let us know in writing within 28 days of your return either by writing to our Customer Services Manager at Diversity Travel Ltd, 53 Portland Street, Manchester, M1 3LD or by email to firstname.lastname@example.org. Please include your booking reference, a copy of any complaint report/document you have completed and all other relevant information.
Please ensure you have adequate travel insurance for your trip. Diversity Travel Ltd will under no circumstances be liable for any personal injuries or losses suffered by you which are not directly as a result of any act and/or omission by Diversity Travel Ltd in making your travel arrangements.
Passports, Visa and Health
Please ensure you have a valid passport & all necessary visas for all destinations involved in your trip, including any flight stopovers. Diversity Travel Ltd will supply upon request the most up to date information available to us about the passport & visa requirements for your trip, but can accept no responsibility for their accuracy or completeness at the time you travel nor liability for any losses or inconvenience you may suffer by your not having the necessary documents.
It is essential if you do not hold a British Citizens passport but you hold another type of British passport that you check with the relevant Embassy of the country you are intending to visit as to visa requirements. If you hold a non-British passport, then you must also check with your own Embassy as well as the Embassies of the countries you intend visiting including any flight stopover that you have the correct visas. Please ensure you have checked the various health requirements for the destinations you are visiting and have received the relevant inoculations.
Conditions of Carriage
When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices. Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under 2 years of age on the date of the return flight.