A little about Malaysia Airlines
Malaysia Airlines, the national carrier of Malaysia, offers the best way to fly to, from and around Malaysia. Malaysia Airlines carries 40,000 guests daily on memorable journeys inspired by Malaysia’s diverse richness, embodying the incredible diversity of Malaysia, capturing its rich traditions, cultures, cuisines and warm hospitality on board, while opening up more of Malaysia’s destinations than any other airline.
Malaysia Airlines has recently unveiled a raft of new initiatives to upgrade the passenger experience, from refreshed menus and amenity kits to an exclusive smart phone app that allows parents and guardians to track unaccompanied minors on their journeys.
Investing in the Customer
Alongside the entry into service of the Airbus A350-900 aircraft, Malaysia Airlines has improved the passenger experience on board. The flagship A350 aircraft now flying double-daily from London direct to Kuala Lumpur includes new in-flight entertainment systems with modern and improved functionality, refreshed first and Business Class amenity pouches, as well as new pyjamas set for First Class passengers and larger blankets for Economy class.
The A350 is equipped with Wifi on-board, the first for Malaysia Airlines. The airline also relaunched its inflight shopping, Temptations, which is now available online for pre-order or home delivery.
Its Domestic and Regional lounge in Kuala Lumpur International Airport re-opened its doors at the end of 2017 with a new look and upgraded facilities. The lounge design reflects the Baba Nyonya heritage and food has been improved with Malaysian favourites and a well received live cooking station in the Regional lounge.
Technology driven company
In its efforts to transform to a digital airline, initiatives have been introduced such as MH Feedback, a mobile app, which gives passengers real-time feedback on every customer touch-point, from check-in to condition of aircraft.
Customers can now manage their bookings online through additional features on the website which include cancellation of trips and refunds. They will also have the option to change the date and time of their flights up to four hours before departure.
Also arriving soon is the MH Guardian app, which will enable parents or guardians to track the movements of unaccompanied minors at all important check points. The airline will be the first to introduce this in Asia.