Our Responsibilities
Diversity Travel is committed to ensuring that we consider the best interests of all our employees, clients and suppliers. We aim to operate with honesty and integrity, and regularly review our responsibilities so that we can exceed people’s expectations from a quality and environmental perspective.
We are proud to have been awarded both the International Quality Standard ISO 9001 and the International Environmental Standard ISO 14001 and are one of the few travel management companies to have been awarded these standards. With these accreditations we are able to follow an international recognised quality and environmental standard which can be tailored to our travel business.
Quality Policy
Our Quality Policy sets out our commitment to provide services to our customers combining quality, value and satisfaction. We will:
- Translate customers’ needs into travel solutions which deliver an effortless travel planning experience.
- Strive for levels of customer satisfaction which consistently meet our customers’ expectations.
- Monitor our performance against our customers’ measures of satisfaction.
- Maintain continual process improvement.
- Foster a culture where employees are valued and respected, and their skills are continually updated.
- Set objectives and targets to continually improve our standards of quality.
- Maintain certification to the International Quality Standard ISO9001.
Environmental Policy
Diversity Travel recognises the potential environmental impacts of its operations and services and the need to manage and reduce these where practicably possible. We will respond positively to these concerns and it is our company policy to ensure that any adverse effects on the environment are kept to a minimum.
Diversity Travel is committed to delivering a quality service whilst minimising the potential harmful effects of such actions, including the prevention of pollution, whenever and wherever this is practicable. This will be achieved through the development, implementation and maintenance of the environmental management system in conformance with ISO 14001, which will enable Diversity Travel to deliver continual environmental improvement and maintain business excellence.
We are committed to achieving environmental best practice throughout our business activities by:
- Regularly monitoring and striving to reduce energy consumption.
- Continually examining our operations and processes to ensure best use of resources, minimise waste and maximise the use of suitable recycled materials.
- Complying with all relevant legislation and striving to exceed requirements where this is practicably possible and appropriate.
- Reviewing regularly all environmental aspects of the organisation and continually working towards objectives and targets to ensure continual improvement.
- Seeking to integrate environmental considerations in future business policy decisions.
- Select company cars based on environmental considerations.
- Maintain certification to the International Environmental Management standard ISO14001.
- Diversity Travel will continually monitor the environmental management system and take corrective action as required to ensure the aims and objectives are met and that the system delivers continual environmental improvements.
Diversity Travel. Let us make a difference to your world.
